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Terms of sale

Last updated: 18 October 2026

1. Scope

These terms govern paid transactions made on MOZAIQ: orders of products (medicines, cooking gas, shop items…), service bookings, tickets, deliveries and bills paid in the app.

2. Prices

Prices of products and services are set freely by each professional and shown clearly before the citizen commits. MOZAIQ service fees may be added; they are always shown to the citizen before payment. Delivery fees, when chosen, are offered by the rider before acceptance.

3. Payment

Payment is made by mobile payment, in particular with UBA's M2U Money, MOZAIQ's payment partner, or with the other methods shown in the app at checkout. The citizen confirms the transaction on their phone. MOZAIQ stores no PIN or full payment account details.

4. Ordering

For medicines, the steps are:

  1. The citizen sends a request (prescription photo, prescription sent by a doctor, or medicine names entered manually).
  2. One or more nearby pharmacies reply with availability and price.
  3. The citizen accepts a reply and pays.
  4. The citizen chooses pick-up or home delivery; hand-over is made against a code or QR code.

An order not paid within 24 hours is cancelled automatically.

5. Delivery

When delivery is chosen, the request goes to nearby riders, who each offer a price. The citizen picks a rider among the offers. The rider's position is visible live until delivery, which is confirmed by a code or a photo.

6. Cancellation and refunds

An order can be cancelled free of charge until it is paid. After payment, any cancellation or refund is handled with the professional concerned, with MOZAIQ helping as intermediary.

7. Professionals

Sign-up and visibility on MOZAIQ are free for professionals. Conditions specific to each activity are set out in the agreement signed by the professional.

8. Disputes

Any dispute about a transaction is first settled amicably between the parties, with MOZAIQ's help if needed, before any legal action, under Cameroonian law. The French version prevails in case of difference.

9. Contact

For any question about a transaction, contact the MOZAIQ team.